Kenzie Crushed Ice Glass Acrylic Mini Clutch Bag
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Barcode (ISBN, UPC, GTIN, etc.)
The ‘Kenzie’ Crushed Ice Acrylic Mini Clutch Bag chain is made from clear acrylic with a crushed ice finish that resembles the texture of ice especially as it catches the light. It’s accented with polished gold-tone hardware.
Clear Acrylic top handles
Clear acrylic top handles
(Mini bags don’t fit any phones)
Chrestelle Online Store ships worldwide.
All orders will be processed and shipped within 1-2 business days (excl. weekends, holidays) after receiving payment via Paypal/Shopify Payments/Major CC, regardless of shipping method.
You are responsible for entering the correct delivery address for your package to ensure timely receipt of merchandise. Make sure you are shipping to a secure location. We are not responsible for stolen packages.
We ship through USPS, UPS, FedEx and/or DHL.
- Free shipping (3-5 business days) - Orders over $150.
- Standard shipping (3-5 business days) - $7.
- Priority Shipping (2-3 business days) - $15.
- Priority Express (Next business day) - $30.
- You will be notified of any delays in shipping. Please note, that delays may arise during national holidays, harsh weather conditions, pandemic or natural disasters.
- You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
- Receipt of returned merchandise is not guaranteed.
- Chrestelle will only receive items that are delivered through courier services such as USPS, UPS, FedEx, and/or DHL.
- Your shipping times depend on the shipping carrier.
- We are unable to track packages in international territories.
- We are unable to redirect orders once they have shipped.
- Chrestelle is not responsible for customs duties and taxes applied in the country of delivery.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Chrestelle reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Chrestelle reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Chrestelle reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
I just placed an order, when will it be shipped?
Please allow 1 - 3 days processing time for your order to ship out, average shipping times are 5 - 7 business days.
Tracking numbers are updated 1 - 3 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at email@example.com
I am not satisfied with my order, can it be returned? What if there is an issue with my item?
Please see our Returns and Exchanges Page.
Can I cancel my order?
You must cancel your order in 24 hours.
I entered an incorrect address what do I do?
If you have misspelled or auto filled in a incorrect address, simply send the correct address to firstname.lastname@example.org with your name and order number. We can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect address submission.
How long does shipping take?
Shipping times vary by distance and carrier options. You can view more here.
I have a question that wasn't answered, can you please help?
Please send us an email at email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and explain the problem clearly, Thank You.
RETURN / REFUND POLICY
We want our customers to be satisfied with their items, that is why we try our best to deliver GOLDEN services. Before every package leaves our facility, it is carefully checked, and we ensure that we do not send damaged or broken items to our customers.
Within the US - Returns or exchanges must be made within 10 days from the date of delivery to be eligible for a refund.
International - Returns or exchanges of merchandise shipped internationally must be made within 21 days from the date of delivery to be eligible for a refund.
All sale items are final and cannot be returned or exchanged.
To be eligible for a return, your item must be unused and in the same condition that it was received. (That is; scent free, unworn, unwashed, and with all tags or labels attached).
Refunds or exchanges will not be accepted if all the above is not met.
Please include your package slip(s) with the return. Please note you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
We do not offer return labels but hope to as we grow in the future!
Valid returns are refunded in the form of a gift card. We do not issue refunds to original method of payment.
All gift card refunds and/or exchanges that are due will be issued within 3 to 5 business days after the return is processed. Unfortunately, we cannot refund shipping charges.
The following items are non-returnable;
- All Accessories
- All Bonnets and Hats
- All Jewelry
- All Hair Products
- All Beauty products
- All Intimates
- All Sale items
Cancellation / Return / Exchange Policy
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Returns and exchanges should be mailed to:
North Highlands, CA 95660.
Receipt of returned merchandise cannot be guaranteed.
LOST OR STOLEN PACKAGES:
When you place an order with us please note that the liability is between you and the shipping company. We do not make any exceptions to this policy.
We are always happy to replace items that are not marked as delivered but once the package has been scanned as delivered, we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local shipping company closest to you with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
Sometimes, the shipping company updates tracking information as "delivered" a few hours or even days earlier than the estimated delivery date. Please wait at least 48 hours to see if the package turns up.
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