Frequently Asked Questions

FAQs

Frequently Asked Questions

Ordering & Purchasing

Customers can shop on Stermart.com for items such as general groceries, fresh produce and kitchenware. Customers can add items to their cart and proceed to checkout with ease. The website is user-friendly and the service is interactive; we keep customers updated at every stage of the processing of their order.

We accept Visa, MasterCard, American Express, Discover cards, PayPal and Apple Pay.

Delivery charges are dependent on the shipment requirements like location, weight and others. You can see the shipping fees on the checkout process before the payment is made.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@stermart.com to notify us about the problem. We can manage the order manually.

Delivery

Our shipping providers include

  • USPS
  • UPS
  • Canada Post
  • FedEx

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

Sorry, we cannot ship to P.O. Box addresses. shipping providers will only deliver to valid street addresses in the US and Canada.

Returns

We constantly work towards the protection of our customer’s interests offering you a simple and straightforward process to return products, whenever applicable.

Read our Return and Refund Policy

We do not accept returns on perishable products, however, we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not have been used and must be in good condition).

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